Terms & Conditions

PH Coate & Son are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page.

Our Contact details:
PH Coate & Son
Meare Green Court Stoke St. Gregory Taunton Somerset TA3 6HY United Kingdom
Phone: 01823 490249
Fax: 01823 490814
Email: sales@englishwillowbaskets.co.uk
VAT Reg. Number: GB 406 7563 47

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

Your order will be packed securely and delivered by post or courier depending on the item. We only ship to UK addresses.

Delivery Schedule

We will craft and deliver your order as soon as possible. We will normally send your order to you in 10-15 business days .
Back Orders If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

We only ship to UK addresses.
For orders made from the UK, VAT at the current UK rate is included where applicable.
Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.
Guarantee We guarantee your satisfaction. If you have any query with your order please contact us immediately.

Due to the nature of the products and the natural materials used all dimensions are approximate.

Reaching Us

If you need to reach us, please email us, alternatively, you can call on 01823 490249 (International +44 01823 490249) or fax us on 01823 490814 or write to us at Meare Green Court Stoke St. Gregory Taunton Somerset TA3 6HY United Kingdom

Privacy Policy

PH Coate & Son do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm